-60%
Ops Cost
Replaced a bleeding call center with 24/7 hyper-realistic voice agents.
Client
Cielo Concierge
Industry
Hospitality & Service
Service
Voice AI Agent
The Problem
Cielo was bleeding cash. Their outsourced call center in the Philippines was costing $120k/mo with 45-minute wait times during peak season. Customer satisfaction was tanking, and missed bookings were estimated at $500k/yr.
The Intelligence
We deployed 'Aria', a hyper-realistic Voice AI architecture trained on 5 years of their best customer service transcripts. Aria handles unlimited concurrent calls, integrates directly with their booking engine, and has a latency of <800ms—human level.
The Result
Immediate impact. Wait times dropped to 0 seconds. Operating costs plummeted by 60% as the human team was reduced to just 3 escalation managers. Most importantly, 'Aria' upsold room upgrades at a 15% higher rate than human agents.