+85%
Sales Lift
Transformed a passive FAQ bot into an active 'Personal Stylist' that drives revenue.
Client
Nexus Retail
Industry
E-Commerce Fashion
Service
Conversational AI
The Problem
Nexus had traffic but no conversion. Their existing chatbot was a 'glorified search bar' that frustrated users. Cart abandonment was at 78%, and retargeting ads were getting expensive.
The Intelligence
We built a 'Stylist Intelligence' agent. Instead of waiting for questions, it proactively engaged users based on their browsing behavior. 'I see you're looking at the summer linen collection; do you need help with sizing for that cut?'
The Result
The shift from passive to proactive was explosive. The agent recovered 35% of abandoned carts through instant personalized offers. Overall sales lift hit +85% for users who engaged with the AI, adding $2.4M in annualized revenue.